Refund Policy
We strive for customer satisfaction; however, due to the nature of our digital/branding services, we follow a strict refund window.
- Refund Eligibility: To be eligible for a refund, a formal query or complaint must be raised within 24 hours of the purchase or delivery of the service.
- The 24-Hour Rule: Any requests for refunds made after the 24-hour window from the time of transaction will not be entertained.
- Process: To raise a query, please email orders@digitallybrand.store with your order number and the reason for the refund request.
- Exclusions: Refunds are not applicable to completed customized design work or services that have already been fully rendered and approved by the client.
- Approval: Once your query is received within the 24-hour limit, our team will review the case and notify you of the approval or rejection of your refund within 3–5 business days.
Contact Information
For any questions regarding these policies, please reach out to us:
- Email: orders@digitallybrand.store
- Phone: +91 7669925123 (WhatsApp Only)
- Website: https://digitallybrand.store/